At WellPep Research, we strive to ensure customer satisfaction while maintaining strict quality standards for all research products. Please review our policy carefully before making a purchase.

1. Eligibility for Returns

Due to the sensitive nature of our products, returns are only accepted under the following conditions:

  • The item received is damaged, defective, or incorrect
  • The request is made within 7 days of delivery
  • The product remains unopened and in its original packaging

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used products
  • Products purchased for purposes other than laboratory research
  • Orders where incorrect shipping details were provided by the customer

3. Refund Process

If your return request is approved:

  • Refunds will be processed to the original payment method
  • Please allow 5–10 business days for the refund to reflect in your account
  • Shipping charges are non-refundable unless the error was on our side

4. Order Cancellation

  • Orders can be canceled within 12 hours of placing them
  • Once an order has been processed or shipped, it cannot be canceled

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us immediately with clear photos of the item and packaging
  • We will offer a replacement or full refund after verification

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect
  • We recommend using a trackable shipping service to ensure safe delivery

7. Contact Us

For any return or refund inquiries, please contact us at:
Email: support@wellpepresearch.com